/* ===== SUPPORT SERVICES STYLES ===== */
/* This file contains styles specific to the Support Services page */
/* Global styles and common components are imported from main.css */

/* ===== SUPPORT HERO SECTION ===== */
.support-hero {
    background: linear-gradient(135deg, rgba(18, 18, 18, 0.85) 0%, rgba(45, 45, 45, 0.75) 100%),
        url("../assets/services/support-services-hero.jpg") center/cover;
    color: var(--text-light);
    text-align: center;
    padding: 120px 20px;
    position: relative;
    min-height: 600px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.support-hero .hero-content h1 {
    font-size: 3.5rem;
    margin-bottom: 20px;
    color: var(--text-light);
}

.support-hero .hero-content p {
    font-size: 1.3rem;
    margin-bottom: 40px;
    max-width: 600px;
    margin-left: auto;
    margin-right: auto;
}

.support-hero .hero-btns {
    display: flex;
    gap: 20px;
    justify-content: center;
    flex-wrap: wrap;
}

/* ===== SERVICES OVERVIEW SECTION ===== */
.services-overview {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
    gap: 30px;
    max-width: 1200px;
    margin: 0 auto;
}

.overview-card {
    background: var(--text-light);
    padding: 40px 30px;
    border-radius: 12px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
    text-align: center;
    transition: var(--transition);
    border-left: 4px solid var(--accent-color);
}

.overview-card:hover {
    transform: translateY(-10px);
    box-shadow: 0 15px 35px rgba(0, 0, 0, 0.15);
}

.overview-icon {
    width: 80px;
    height: 80px;
    background: linear-gradient(135deg, var(--accent-color) 0%, #ffd700 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 25px;
    font-size: 2rem;
    color: var(--text-dark);
}

.overview-card h3 {
    font-size: 1.4rem;
    color: var(--primary-dark);
    margin-bottom: 15px;
}

.overview-card p {
    color: var(--medium-gray);
    line-height: 1.6;
    margin-bottom: 25px;
}

.overview-features {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    justify-content: center;
}

.feature {
    background: rgba(248, 195, 0, 0.1);
    color: var(--primary-dark);
    padding: 8px 15px;
    border-radius: 20px;
    font-size: 0.9rem;
    border: 1px solid rgba(248, 195, 0, 0.3);
}

/* ===== GLOBAL COVERAGE SECTION ===== */
.coverage-map {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 30px;
    max-width: 1200px;
    margin: 0 auto;
}

.region-card {
    background: var(--text-light);
    padding: 40px 30px;
    border-radius: 12px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
    text-align: center;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}

.region-card::before {
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 4px;
}

.americas::before {
    background: linear-gradient(90deg, #e74c3c, #c0392b);
}
.europe::before {
    background: linear-gradient(90deg, #3498db, #2980b9);
}
.asia::before {
    background: linear-gradient(90deg, #27ae60, #2ecc71);
}

.region-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 12px 30px rgba(0, 0, 0, 0.12);
}

.region-icon {
    width: 70px;
    height: 70px;
    background: var(--light-bg);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    font-size: 1.8rem;
}

.americas .region-icon {
    color: #e74c3c;
}
.europe .region-icon {
    color: #3498db;
}
.asia .region-icon {
    color: #27ae60;
}

.region-card h3 {
    font-size: 1.3rem;
    color: var(--primary-dark);
    margin-bottom: 25px;
}

.coverage-details {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.coverage-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px 0;
    border-bottom: 1px solid var(--light-bg);
}

.coverage-label {
    color: var(--medium-gray);
    font-size: 0.9rem;
}

.coverage-value {
    color: var(--primary-dark);
    font-weight: 600;
}

/* ===== SUPPORT TIERS SECTION ===== */
.tiers-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 30px;
    max-width: 1200px;
    margin: 0 auto;
}

.tier-card {
    background: var(--text-light);
    padding: 40px 30px;
    border-radius: 12px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
    text-align: center;
    transition: var(--transition);
    position: relative;
    border: 2px solid transparent;
}

/* Tier card specific button styles */
.tier-card .btn.secondary {
    background-color: transparent;
    color: var(--accent-color);
    border: 2px solid var(--accent-color);
}

.tier-card .btn.secondary:hover {
    background-color: var(--accent-color);
    color: var(--text-dark);
    transform: translateY(-2px);
    box-shadow: 0 5px 15px rgba(0, 0, 0, 0.2);
}

.tier-card.featured {
    border-color: var(--accent-color);
    transform: scale(1.05);
}

.tier-card.featured:hover {
    transform: scale(1.05) translateY(-5px);
}

.tier-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 12px 30px rgba(0, 0, 0, 0.12);
}

.tier-badge {
    position: absolute;
    top: -10px;
    left: 50%;
    transform: translateX(-50%);
    background: var(--accent-color);
    color: var(--text-dark);
    padding: 5px 20px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 600;
}

.tier-header {
    margin-bottom: 30px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--light-bg);
}

.tier-header h3 {
    font-size: 1.5rem;
    color: var(--primary-dark);
    margin-bottom: 10px;
}

.tier-price {
    font-size: 2.5rem;
    font-weight: 700;
    color: var(--accent-color);
}

.tier-price span {
    font-size: 1rem;
    color: var(--medium-gray);
}

.tier-features {
    margin-bottom: 30px;
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.feature-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 0;
}

.feature-item i {
    color: var(--accent-color);
    width: 20px;
}

.feature-item.disabled {
    color: var(--medium-gray);
}

.feature-item.disabled i {
    color: var(--medium-gray);
}

/* ===== INCIDENT MANAGEMENT PROCESS ===== */
.process-flow {
    display: flex;
    align-items: center;
    justify-content: center;
    max-width: 1000px;
    margin: 0 auto;
    flex-wrap: wrap;
    gap: 20px;
}

.process-step {
    background: var(--text-light);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 5px 20px rgba(0, 0, 0, 0.1);
    text-align: center;
    min-width: 180px;
    transition: var(--transition);
}

.process-step:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.15);
}

.step-indicator {
    width: 50px;
    height: 50px;
    background: linear-gradient(135deg, var(--accent-color) 0%, #ffd700 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--text-dark);
}

.step-content h4 {
    color: var(--primary-dark);
    margin-bottom: 10px;
    font-size: 1.1rem;
}

.step-content p {
    color: var(--medium-gray);
    font-size: 0.9rem;
    line-height: 1.4;
}

.process-arrow {
    color: var(--accent-color);
    font-size: 1.5rem;
}

/* ===== PERFORMANCE METRICS SECTION ===== */
.performance-metrics {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 40px;
    max-width: 1200px;
    margin: 0 auto;
}

.metric-circle {
    text-align: center;
}

.circle-progress {
    width: 150px;
    height: 150px;
    border-radius: 50%;
    background: conic-gradient(var(--accent-color) var(--progress), var(--light-bg) 0%);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    position: relative;
}

.circle-progress::before {
    content: "";
    position: absolute;
    width: 130px;
    height: 130px;
    background: var(--text-light);
    border-radius: 50%;
}

.progress-value {
    position: relative;
    z-index: 1;
    font-size: 1.8rem;
    font-weight: 700;
    color: var(--primary-dark);
}

.metric-info h4 {
    color: var(--primary-dark);
    margin-bottom: 8px;
    font-size: 1.2rem;
}

.metric-info p {
    color: var(--medium-gray);
    font-size: 0.9rem;
}

/* ===== TECHNOLOGY STACK SECTION ===== */
.tech-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 30px;
    max-width: 1200px;
    margin: 0 auto;
}

.tech-category {
    background: var(--text-light);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 5px 20px rgba(0, 0, 0, 0.1);
}

.tech-category h3 {
    color: var(--primary-dark);
    margin-bottom: 25px;
    font-size: 1.2rem;
    display: flex;
    align-items: center;
    gap: 10px;
}

.tech-category h3 i {
    color: var(--accent-color);
}

.tech-items {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.tech-item {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 12px;
    background: var(--light-bg);
    border-radius: 8px;
    transition: var(--transition);
}

.tech-item:hover {
    background: rgba(248, 195, 0, 0.1);
    transform: translateX(5px);
}

.tech-item i {
    font-size: 1.2rem;
    color: var(--accent-color);
    width: 25px;
    text-align: center;
}

.tech-item span {
    color: var(--primary-dark);
    font-weight: 500;
}

/* ===== SUPPORT TEAM SECTION ===== */
.team-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 30px;
    max-width: 1000px;
    margin: 0 auto;
}

.team-member {
    background: var(--text-light);
    padding: 40px 30px;
    border-radius: 12px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
    text-align: center;
    transition: var(--transition);
}

.team-member:hover {
    transform: translateY(-5px);
    box-shadow: 0 12px 30px rgba(0, 0, 0, 0.12);
}

.member-avatar {
    width: 100px;
    height: 100px;
    background: linear-gradient(135deg, var(--accent-color) 0%, #ffd700 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 25px;
    font-size: 2.5rem;
    color: var(--text-dark);
}

.team-member h3 {
    color: var(--primary-dark);
    margin-bottom: 10px;
    font-size: 1.3rem;
}

.team-member p {
    color: var(--medium-gray);
    margin-bottom: 25px;
    line-height: 1.6;
}

.member-certifications {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    justify-content: center;
}

.cert-badge {
    background: rgba(248, 195, 0, 0.1);
    color: var(--primary-dark);
    padding: 5px 12px;
    border-radius: 15px;
    font-size: 0.8rem;
    border: 1px solid rgba(248, 195, 0, 0.3);
}

/* ===== RESPONSE TIMES SECTION ===== */
.response-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 25px;
    max-width: 1200px;
    margin: 0 auto;
}

.response-level {
    background: var(--text-light);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 5px 20px rgba(0, 0, 0, 0.1);
    transition: var(--transition);
    border-top: 4px solid;
}

.response-level:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.15);
}

.critical {
    border-top-color: #e74c3c;
}
.high {
    border-top-color: #e67e22;
}
.medium {
    border-top-color: #f1c40f;
}
.low {
    border-top-color: #27ae60;
}

.level-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.level-header h3 {
    color: var(--primary-dark);
    font-size: 1.3rem;
}

.response-time {
    background: var(--primary-dark);
    color: var(--text-light);
    padding: 5px 15px;
    border-radius: 20px;
    font-weight: 600;
    font-size: 0.9rem;
}

.response-level p {
    color: var(--medium-gray);
    margin-bottom: 20px;
    line-height: 1.5;
}

.level-indicators {
    display: flex;
    gap: 5px;
}

.indicator {
    width: 20px;
    height: 8px;
    background: var(--light-bg);
    border-radius: 4px;
    transition: var(--transition);
}

.indicator.active {
    background: var(--accent-color);
}

.critical .indicator.active {
    background: #e74c3c;
}
.high .indicator.active {
    background: #e67e22;
}
.medium .indicator.active {
    background: #f1c40f;
}
.low .indicator.active {
    background: #27ae60;
}

/* ===== CUSTOMER TESTIMONIALS SECTION ===== */
.testimonials-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
    gap: 30px;
    max-width: 1200px;
    margin: 0 auto;
}

.testimonial-card {
    background: var(--text-light);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
    transition: var(--transition);
}

.testimonial-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 12px 30px rgba(0, 0, 0, 0.12);
}

.testimonial-content {
    margin-bottom: 25px;
}

.testimonial-content p {
    color: var(--medium-gray);
    line-height: 1.6;
    font-style: italic;
    position: relative;
    padding-left: 20px;
}

.testimonial-content p::before {
    content: '"';
    position: absolute;
    left: 0;
    top: -10px;
    font-size: 3rem;
    color: var(--accent-color);
    opacity: 0.3;
}

.testimonial-author {
    display: flex;
    align-items: center;
    gap: 15px;
}

.author-avatar {
    width: 50px;
    height: 50px;
    background: var(--light-bg);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    color: var(--accent-color);
}

.author-info h4 {
    color: var(--primary-dark);
    margin-bottom: 5px;
    font-size: 1.1rem;
}

.author-info p {
    color: var(--medium-gray);
    font-size: 0.9rem;
}

/* ===== CALL TO ACTION SECTION ===== */
.cta-section {
    background: linear-gradient(135deg, var(--primary-dark) 0%, var(--primary-gray) 100%);
    padding: 80px 20px;
    text-align: center;
    color: var(--text-light);
}

.cta-container {
    max-width: 800px;
    margin: 0 auto;
}

.cta-title {
    font-size: 2.5rem;
    margin-bottom: 20px;
    line-height: 1.3;
}

.cta-text {
    font-size: 1.2rem;
    margin-bottom: 40px;
    line-height: 1.6;
    opacity: 0.9;
    max-width: 600px;
    margin-left: auto;
    margin-right: auto;
}

.cta-actions {
    display: flex;
    gap: 20px;
    justify-content: center;
    flex-wrap: wrap;
}

/* ===== RESPONSIVE STYLES FOR SUPPORT SERVICES ===== */

/* Large devices (desktops, less than 1200px) */
@media (max-width: 1199.98px) {
    .support-hero {
        min-height: 500px;
        padding: 100px 20px;
    }

    .support-hero .hero-content h1 {
        font-size: 3rem;
    }

    .support-hero .hero-content p {
        font-size: 1.2rem;
    }

    .tier-card.featured {
        transform: scale(1.02);
    }

    .tier-card.featured:hover {
        transform: scale(1.02) translateY(-5px);
    }
}

/* Medium devices (tablets, less than 992px) */
@media (max-width: 991.98px) {
    .support-hero {
        min-height: 450px;
        padding: 80px 20px;
    }

    .support-hero .hero-content h1 {
        font-size: 2.5rem;
    }

    .support-hero .hero-content p {
        font-size: 1.1rem;
    }

    .services-overview,
    .coverage-map,
    .tiers-grid,
    .performance-metrics,
    .tech-grid,
    .team-grid,
    .response-grid,
    .testimonials-grid {
        grid-template-columns: 1fr;
        max-width: 600px;
    }

    .process-flow {
        flex-direction: column;
        gap: 30px;
    }

    .process-arrow {
        transform: rotate(90deg);
    }

    .tier-card.featured {
        transform: scale(1);
        order: -1; /* Move featured card to top on mobile */
    }

    .tier-card.featured:hover {
        transform: translateY(-5px);
    }

    .cta-title {
        font-size: 2rem;
    }

    .cta-text {
        font-size: 1.1rem;
    }
}

/* Small devices (landscape phones, less than 768px) */
@media (max-width: 767.98px) {
    .support-hero {
        min-height: 400px;
        padding: 60px 20px;
    }

    .support-hero .hero-content h1 {
        font-size: 2rem;
    }

    .support-hero .hero-content p {
        font-size: 1rem;
    }

    .support-hero .hero-btns {
        flex-direction: column;
        align-items: center;
    }

    .support-hero .hero-btns .btn {
        width: 100%;
        max-width: 300px;
    }

    .overview-card,
    .region-card,
    .tier-card,
    .process-step,
    .tech-category,
    .team-member,
    .response-level,
    .testimonial-card {
        padding: 25px 20px;
    }

    .overview-icon,
    .region-icon,
    .step-indicator {
        width: 60px;
        height: 60px;
        font-size: 1.5rem;
    }

    .tier-price {
        font-size: 2rem;
    }

    .circle-progress {
        width: 120px;
        height: 120px;
    }

    .circle-progress::before {
        width: 100px;
        height: 100px;
    }

    .progress-value {
        font-size: 1.5rem;
    }

    .cta-title {
        font-size: 1.8rem;
    }

    .cta-text {
        font-size: 1rem;
    }

    .cta-actions {
        flex-direction: column;
        align-items: center;
    }

    .cta-actions .btn {
        width: 100%;
        max-width: 300px;
    }
}

/* Extra small devices (portrait phones, less than 576px) */
@media (max-width: 575.98px) {
    .support-hero {
        min-height: 350px;
        padding: 50px 15px;
    }

    .support-hero .hero-content h1 {
        font-size: 1.8rem;
    }

    .services-overview,
    .coverage-map,
    .tiers-grid,
    .performance-metrics,
    .tech-grid,
    .team-grid,
    .response-grid,
    .testimonials-grid {
        gap: 20px;
    }

    .overview-card,
    .region-card,
    .tier-card,
    .process-step,
    .tech-category,
    .team-member,
    .response-level,
    .testimonial-card {
        padding: 20px 15px;
    }

    .overview-features,
    .member-certifications {
        gap: 5px;
    }

    .feature,
    .cert-badge {
        font-size: 0.8rem;
        padding: 5px 10px;
    }

    .level-header {
        flex-direction: column;
        gap: 10px;
        align-items: flex-start;
    }

    .response-time {
        align-self: flex-start;
    }

    .testimonial-author {
        flex-direction: column;
        text-align: center;
        gap: 10px;
    }

    .cta-section {
        padding: 60px 15px;
    }

    .cta-title {
        font-size: 1.6rem;
    }
}

/* Mobile landscape orientation specific adjustments */
@media (max-width: 767.98px) and (orientation: landscape) {
    .support-hero {
        min-height: 300px;
        padding: 40px 20px;
    }
}